Client Support Services
We are committed to delivering exceptional client support services that ensure the seamless operation of your software and IT systems. Our team of highly qualified professionals is dedicated to providing comprehensive support, maintenance, and professional services throughout the duration of our service term.
Your Trusted Partner In Client Support
At Cardtrend, we prioritize your peace of mind by focusing on reliability, security, and continuous improvement. We are committed to ensuring that your systems run efficiently, providing you with the latest features and innovations to help your business thrive.
Our comprehensive client support services encompass all aspects of application support, IT operations, and software enhancements, meticulously tailored to meet your unique business needs.
With Cardtrend’s Client Support Services, you receive a holistic package of support, maintenance, and enhancement solutions designed to keep your systems operating at their best.
Our dedicated team collaborates closely with you to ensure you have the right tools, features, and support necessary for success in today’s fast-paced digital landscape.
Our Support Services
Our Client Support Services are designed to ensure the continuous and reliable operation of your software systems. We provide multi-level application support, including regular updates, training, and collaborative brainstorming for new features tailored to meet your evolving business needs. Our dedicated Software Maintenance and IT Operations team monitors your systems around the clock, delivering preventive maintenance, daily backups, and seamless updates to keep everything running smoothly.
Application Support
Our application support services are designed to provide you with multiple levels of software support to ensure smooth and uninterrupted operations. We offer Level 1, Level 2, and Level 3 support, adhering to the Service Level Agreement (SLA) to meet your business needs. Our team ensures that all software is maintained and updated, delivering periodical releases of new features and functions. Additionally, we provide comprehensive training for new versions and modules to ensure that your team is always up to date with the latest tools and enhancements.
Key features of our Application Support services include:
- Multi-level support (Level 1, Level 2, and Level 3) for software issues.
- Regular updates with new features and functions, enhancing the software’s capabilities.
- Training sessions for new versions, modules, and functionalities to keep your team informed.
- Collaborative approach where we discuss and brainstorm new business requirements to drive innovation.
Software Maintenance and IT Operations
We ensure that your systems are always online and running smoothly according to the agreed SLA. Our team monitors batch jobs, ensures daily data backups, and performs scheduled preventive and corrective maintenance to prevent downtime and disruptions. We continuously monitor the connectivity and logs of all applications, providing updates and deployments as needed, from testing to production environments.
Our Software Maintenance and IT Operations services include:
- System uptime monitoring according to SLA for seamless operation.
- Batch job monitoring for end-of-day (EOD) processes and other essential tasks.
- Daily data backups to ensure that your data is secure and always recoverable.
- Preventive and corrective maintenance to identify and resolve potential issues before they affect operations.
- Application updates and deployments to keep your system running on the latest versions.
Software Enhancements: Change Requests & Service Requests
As your business evolves, so do your software requirements. We offer software enhancement services through Change Requests (CR) and Service Requests (SR) to ensure your system continues to meet your specific needs. Any CR or SR raised by you during the software maintenance period will be scoped, quoted, and approved before work begins. These enhancements are delivered under the same SLA, ensuring timely and reliable service.
Key aspects of our software enhancement services include:
- Chargeable man-day rates for CR and SR during the software maintenance period.
- Scoping and quotation provided for each request, with client approval before proceeding.
- Timely delivery of all CR and SR requests, in accordance with the SLA.
Make An Enquiry
Curious about how Cardtrend’s solutions can benefit your business? We’re here to help! Whether you’re looking for customized payment systems, regulatory compliance support, or innovative technology, reach out to us today. Let’s discuss your needs and explore how we can drive success together. Make an enquiry now!
Related Case Studies
Our case studies highlight the real-world success of Cardtrend’s solutions across diverse industries. See how we’ve helped businesses improve payment systems, enhance customer engagement, ensure regulatory compliance, and optimize operations. Explore these success stories to discover how our innovative technologies can drive impactful results for your business.
Elevating Card Management Through IT Operations
Cardtrend partnered with a leading energy corporation in Malaysia to streamline IT infrastructure for fuel card operations using FleetOps. By providing specialised support, proactive monitoring, and managing third-party hosting, Cardtrend ensured 99.9% uptime, improved operational efficiency, and scalable solutions.