Privacy Policy

We value your privacy and are committed to protecting your personal data in compliance with applicable laws.

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We value your privacy and are committed to protecting your personal data in compliance with applicable laws. The privacy of our users is extremely important to us, and we encourage you to carefully read this policy as it contains important information regarding your interactions with our website and social media accounts, including: 

  • Who we are; 
  • How and why we collect, store, use and share personal information; 
  • Your rights in relation to your personal information; and 
  • How you can contact us in the event that you have a complaint. 

By using our website and social media pages, you agree to the terms of this Privacy Policy. 

1. Definitions 

For the purposes of this Policy, the terms outlined below are defined as follows: 

Data 

Refers to all information you provide to Cardtrend through the website and social media accounts. This definition also includes, where applicable, the terms outlined in the Data Protection Laws. 

Applicable Data Protection Legislation 

Refers to the laws regulating the processing of personal data, including but not limited to: (i) the European General Data Protection Regulation (GDPR); (ii) the UK’s Data Protection Act 2018 (DPA 2018); (iii) Malaysia’s Personal Data Protection Act 2010 (PDPA); and (iv) any other relevant local, national, or international data protection laws applicable to Cardtrend’s operations.

Cardtrend,  
(We, us, our) 

Refers to the entity responsible for managing your personal information and ensuring compliance with applicable privacy laws and regulations. 

User 
(You, your, yours) 

Refers to any individual or entity accessing the website and social media accounts, excluding those who are (i) employees of Cardtrend acting within the scope of their employment and (ii) consultants or service providers engaged by Cardtrend who access the website and social media accounts in relation to the services they provide. 

Website  

Refers to the website https://www.cardtrend.com/ that you are currently using and any sub-domains of this site unless expressly excluded by their own terms and conditions. 

Social Media Account

Refers to the LinkedIn accounts: 

that you visit, through which we collect, use and safeguard personal information when you interact with our official LinkedIn presence. 

 

2. Who we are 

We are a software development company with offices strategically located in several regions to provide dedicated support and services across various markets. Our main offices include: 

MALAYSIA

  • Head Office 
    Unit 26-01,
    The Vertical Business Suite, Tower B, 
    Bangsar South,
    59200 Kuala Lumpur, Malaysia 
     (This is our corporate headquarters, overseeing our global operations and administrative functions) 

 

  •  R&D Centre 
    Unit 18-01,
    The Vertical Business Suite, Tower B, 
    Bangsar South,
    59200 Kuala Lumpur, Malaysia 
     (Our R&D Centre focuses on innovation, product development, and technical research to drive continuous improvement) 

 

PHILIPPINES

Unit 1702, High Street South Corporate Plaza Tower 2,
26th St., Bonifacio Global City Fort Bonifacio,  
1635 City of Taguig NCR, Fourth District, Philippines 
(Our office in the Philippines serves the Southeast Asian market, offering customer and operational support) 

 

UNITED KINGDOM

Innovation Centre, 
Gallows Hill, Warwick,  
United Kingdom, CV34 6UW 
(Our UK office provides regional support for our customers in the UK, Europe, and Africa) 

3. Data gathering and usage 

We may collect data when you interact with our website and social media accounts to improve your experience and provide better services. This information helps us understand how you use our services, improve functionality and tailor our communications to your needs. Our services are not intended for use by children under the age of 16. We do not knowingly collect, use, or store personal data from children under the age of 16. If we become aware that we have inadvertently collected personal information from a child under the age of 16, we will take steps to delete such information as soon as possible. By using our services, you confirm that you are at least 16 years of age.

3.1 Type of data we collect and use

3.1.1 Personal data 

Personal data refers to any information that can directly or indirectly identify you. This may include, but is not limited to your name, email address, address, phone number or other contact details that you provide. 

3.1.2 Log information 

Identifier data refers to browser details, geolocation data, IP addresses, the time and duration of when using our website and social media pages, diagnostic, technical, error and usage information data. 

3.2 How we collect data 

You directly provide us with most of the data we collect. We collect and process data when you: 

  • Make an enquiry about our solutions or services
  • Complete a contact form
  • Use or view our website via your browser’s cookies

3.3 How will we use your data

We collect and use your data to:

  • Address any questions or requests you make about our solutions and services.
  • Tailor content and resources to your interests based on your interactions with our website.
  • Use cookies and similar technologies to maintain and enhance the performance and usability of our website.

3.4 How do we store your data

All data you provide to us is stored in a secure manner. We maintain appropriate administrative, technical and physical safeguards to protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of the data you provide to us, in accordance with applicable data protection laws. We will retain your data on our systems only for as long as needed to fulfill the purposes described in this privacy policy or until you request its deletion, unless a longer retention period is required or permitted by law.

4. Your data protection rights

We would like to make sure you are fully aware  of all your data protection rights. Every user is entitled to the following:

  • Right to access – You have the right to request for copies of your personal data. We may charge a service fee, depending on the nature of the request.
  • Right to rectification – You have the right to request us to correct any information you believe in inaccurate. You also have the right to request us to complete information you believe is incomplete.
  • Right to erase – You have the right to request us to erase your personal data.
  • Right to restrict processing – You have the right to request us to restrict the processing of your personal data, under certain conditions.
  • Right to object to processing – You have the right to object to us processing of your personal data, under certain conditions.
  • Right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you.

If you make a request to us, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: compliance@cardtrend.com

5. Cookies

5.1.1 Cookies and other automated means

We will sometimes obtain information via automated technology. This shall be by use of cookies and other similar technology. A cookie is a small text file which is placed onto your computer or electronic device when you access our website. The cookies on this website are primarily used to recognize that a user has visited the website previously and to track user traffic patterns. For further information, visit All About Cookies | Online Privacy and Digital Security

5.1.2 How do we use cookies

We use cookies in a range of ways to improve your experience on our website, including:

  • Understanding how you use our website
  • Understanding how you navigate and interact with our website
  • Personalizing content based on your preferences
  • Optimizing website performance and loading speeds
  • Analyzing usage patterns to improve website functionality

5.1.3 What type of cookies do we use

There are a number of different types of cookies, however, our website uses: 

  • Functionality – We use these cookies so that we can recognize you on our website and remember your previously selected preferences. These could include what language you prefer. A mix of first-party and third-party cookies are used.

5.1.4 Managing cookies

If you prefer not to receive cookies through the website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You also can refuse all cookies by turning them off in your browser. The cookies will remain on your computer after the browser is closed. Until removed, the cookies will become active again when the website is reopened. Cookies can be deleted by you, at any time, and will not collect any information when you are not accessing the website.

6. Privacy policy of other websites

Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

7. Changes to our privacy policy

We keep our privacy policy under regular review and place any updates on this web page. 

8. How to contact us

If you have any questions about  our Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at compliance@cardtrend.com

Should you wish to report a complain or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/

 

Effective Date: 1st November 2024